Director/ Senior Director, Data Business Operations

SPECIFIC RESPONSIBILITIES

Lead the day-to-day engagement with India-based NPS Prism team and own the scaling of local operations (team, processes, capabilities) to enhance the broader product management function of NPS Prism and delivery to NPS Prism’s clients 

•  in collaboration with the product lead. Ensure that the strategy and roadmap that aligns with the Prism’s core business strategy and, ensuring security, scalability, performance, and maintainability using NPS Prism teams, partners with a technology efficient approach
•  including: building out our local operations team that works hand-in-hand with our Product Management team, running/refining our relationships with multiple vendors, and building out critical India-based support functions to support our rapid growth (e.g., HR, Recruiting, etc) 
•  and manage strategic relationships with internal and external partners while serving as a trusted advisor to Prism team members across the world 
• Drive standardisation of operating processes for data sourcing, production, analytics and IT for achieving full potential of the Data Business
•  with members of the Product, Commercial, Marketing, and Strategy teams
•  onshore team/client questions around the data and insights
•  with appropriate analytical rigor, processes and capacity to provide ongoing support to subscription customers such as: additional data cuts and responding to questions about the data/methodology 
•  regarding resources, cost control, operations, and other considerations for a fast-growing software and data business
• ; ensures a mentality of continuous improvement and a desire to keep improving our processes/operations 
• , risks/other dependencies well in time; actively engages with all stakeholders to overcome them within reasonable timelines
•  including Agile processes to deliver high-quality delivery and operations; define and implement metrics to measure and ensure on-going product performance and quality
•  with the India based team: serve as a trusted mentor/advisor to team members, identify professional development opportunities for others, serve as the core leader during review/promotion processes, ensure on-going career development and trainings, build team cohesion, and strive for high levels of job satisfaction across the team
•  – be a local evangelist and form strong relationships within the community inside and outside Bain in India 
•  with the Product leader, Commercial leader, Strategy leader and  the General Manager in overall business scale up  efforts; owns the relationship with local Bain leaders (e.g., Leaders within Bain Capability Centre)
•  and professional standards
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Day-to-day management and professional development:

• Exerts strong positive influence over professional development of Team Managers, Project Leaders, Snr/Specialists and Modelers
  • Provides day-to-day mentoring on work-planning and other specialized tools & skill-sets (as relevant for data business) to team members; coaches effectively, which is visible in the performance of team members
  • Constructively engages in mutual feedback process with supervisor, product managers and direct reporte; provides concrete, regular and actionable feedback
  • Delivers semi-annual performance reviews in collaboration with the product and talent leadership 
• Contributes and proactively plans redundancy, forward planning and recruitment needs of Data Business teams across levels
• Leads with maturity and inspiration; perceived as a fair and unbiased role model; motivates team members in the group through leadership by example
• Develops a high-performing, customer-oriented team culture
• Collaborates closely and constructively with the rest of the Prism Management team

Stakeholder management:

·         Develops ongoing dialogue with key stakeholders for Engine 2 to understand emerging and future needs; adapts team priorities accordingly