Webinar
Covid-19: Coming Out of the Crisis Stronger by Accelerating Digital
Gerard du Toit and Michael Brookshire share their insights on what companies should be doing in terms of their digital capabilities.
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Every industry is experiencing disruption and uncertainty amid the Covid-19 crisis. Gerard du Toit, global leader of Bain's Customer Experience capabilities, and Michael Brookshire, a partner with Bain's Performance Improvement practice, discuss how companies can leverage their digital capabilities to emerge stronger from the crisis.
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Coronavirus
The global Covid-19 pandemic has extracted a terrible human toll and spurred sweeping changes in the world economy. Across industries, executives have begun reassessing their strategies and repositioning their companies to thrive now and in the world beyond coronavirus.
How to Come Out Stronger from the Covid-19 Crisis: Accelerate Simple and Digital
The ongoing shift to digital customer experience just hit fast-forward. Here are the components for a bold plan to catch up to changing customer behavior.
First published in aprile 2020