Phil Sager
파트너,
Phil
Phil Sager is an expert in Bain's Customer Strategy & Marketing and Mergers & Acquisitions practices.
He has more than 10 years of management consulting experience with Bain, having worked with clients across North America, South America, Europe and Asia.
Phil is a recognized leader in customer experience transformations and the Net Promoter System℠, helping companies create lasting economic value by developing loyal customers. He has spoken at numerous conferences on these topics.
He has advised corporate and private equity clients in the retail banking, insurance, airline, industrial products, luxury travel, telecom, media and entertainment industries. His projects have spanned across many areas including customer experience and loyalty, merger integration, due diligence, turnarounds, performance improvement, negotiations and business unit strategy.
Phil is also passionate about post-secondary education and donates his time to developing the Young Engineering Alumni community at Queen's University and fundraising to support student initiatives.
He holds an MBA from INSEAD and a Bachelor of Science degree (honors) in Electrical Engineering from Queen's University.
Phil Sager describes how reorganizing around customer episodes, instead of products or functions, can produce scalable results.
Recent Insights
- “After Years of Customer Loyalty Programs in Insurance, What Works, and What’s Next?,” Brief, 2024년4월12일
- “Banks Are Revving a Second Engine for Growth,” Brief, 2023년2월9일
- “Banks Are Revving a Second Engine for Growth,” Brief, 2023년2월9일
- “Covid-19: Inspiring Employees during the Crisis and Beyond,” Webinar, 2020년5월21일
- “Phil Sager: Experience Is the New Product; Here's How to Manage It,” Video, 2019년5월23일